FAQ

  1. What is Auction.PartsLogistics.com?

    1. Auction.PartsLogistics.com is a new marketplace serving the aviation community. Here you can advertise, auction, sell, and purchase a wide variety of items including:

      1. Whole Aircraft

      2. Engines

      3. Airframe Parts & Components

      4. Hardware & Consumables

      5. Tooling

      6. Ground Support Equipment

      7. And more!


  1. Is it free to create an account? 

    1. Yes, creating your account is free.


  1. Can I use my existing PartsLogistics.com account?

    1. No, the auction site is a separate service from PartsLogistics.com’s main site and requires users to register with a new account.


  1. Where do I start?

    1. You can browse the site and view auctions and products without an account, but in order to bid on auctions and make any purchases, you will need to register for an account.


  1. Where do I create an account?

    1. You can create your account here.  Once you complete the form, an email will be sent to the address you provided during registration.  You will need to follow the link in that email to verify your account.


  1. How will I know if I’ve won an auction?

    1. If you are the winning bidder you will receive an email notification that you won the auction.  An invoice will also be generated in your account under My Account > Buying > Purchases.


  1. What happens after I win?

    1. The invoice will be payable through the site under My Account > Buying > Purchases.  Find your invoice and click Make Payment.


  1. I’m interested in selling. How do I list my items on the site?

    1. Currently, we are limiting the number of sellers on the site as we go through our beta phase. Once we have completed the beta phase we will open the site to allow other sellers to participate. 

    2. If you are interested in selling items, you can request seller privileges after registering your account.  This can be done through the Dashboard once you are logged in. You will be notified once we begin allowing additional sellers on the site.


  1. How do I make payment?

    1. When you purchase a store item or win an auction, an invoice will be generated in your account.  Options for payment methods will vary from seller to seller.

    2. PayPal is the default/preferred payment method, however buyers are not required to register for a PayPal account to submit payment.


  1. How is shipping calculated?

    1. Shipping options are determined by the seller and can include the following options:

      1. Fixed-rate cost

      2. Shipping costs calculated by dimensional weight, taken per item to create a list of available shipping options

      3. Buyer-arranged or pickup only

    2. If you have questions regarding shipping you should contact the seller directly.  If it concerns an auction item, make sure you contact them before the auction ends.


  1. I don’t see my question listed.  Now what?

    1. We have developed a User Manual that is publicly accessible.  This document is still under development so if you have a question you don’t see listed, feel free to contact us and we will make sure it gets answered and added!

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